Support and Service

Everest Service and Support

Everest believes in a three-level service approach when it comes to service and support.  We call these three levels the Everest Premium Support Process.

PREMIUM SUPPORT PROCESSDesign

Level 1: Simplified Design – The Everest ice and water machines have been engineered to eliminate over 70% of the issues faced by traditional ice and water vending machines. The Everest VX models were built with less moving parts (decreasing the possibility of mechanical failure) and heightened security (decreasing the possibility for machine vandalism). Learn more about the advanced features built into the Everest VX models here.

Level 2: Educating Our Customers  We invest in our customers with time and resources to teach them operational knowledge of their machine as well as the ice vending industry. Through our remote machine manager, an operator is able to identify any potential issue with the machine from a laptop, computer, or tablet anywhere in the world.  With the VX machines, operators can diagnose any potential problems and review every machine system simply by connecting a USB cord to the machine and any laptop computer. This allows for a level of machine system operational awareness and system diagnosis that is unmatched by any of our competitors.

Level 3: Service and Support Line –  The Everest team is there for its customers should they need anything. Whether it is to review operations of their machine, a step-by-step walk through of a troubleshooting process, or to assist in scheduling a visit from a qualified service technician, our team is available via email or phone. We are the ONLY manufacturer to offer a live phone support, 24 hours a day, every day of the year. If you have any issues with your machine, you can call us when it happens. We will then document the issue for you and work to resolve it as soon as possible!

Need help? Contact our customer service and support line – 407-930-4596 or email us at support@everesticeandwater.com.

1a

The Everest VX machines are the only machines in the industry to feature the VersaVend ice dispensing system. This allows owners and operators to enjoy jam-free operations and fast ice delivery to every customer, every time. Learn more about patented VersaVend system by clicking the button below.

Everest’s patented VersaVend technology isn’t the only thing that sets our Ice Vending machines a part from the rest. When it comes to our machines, we have partnered with brands that will meet our high standards.